ITILv4® Foundation Certification Training

End-to-end management of IT support services

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Key Highlights

  • 10 hours of high-quality e-learning content
  • 93% Passing rate
  • Sample Test & Mock Quiz
  • Proctored Online Exam
  • Certification Exam Included
  • 100% Money back guarantee

Course Price

$1.00 $900.00

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Available Courses Delivery

This course is available in the following formats:

Self Paced (On-Demand)

24x7 access to instructor-led videos and practical activities
Convenient training that syncs with your schedule
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$900  $1

Course Overview

ITIL® Foundation Certificate course furnish learners with an in-depth understanding of ITIL service management. An efficient IT Service Management provides an organization with a clear view of its IT aptitudes. A competent IT department provides a better insight into customer needs and stimulation. Learners are able to focus on the needs of the business and measure the performance of the services offered.

Course Objective

  • To provide a basic understanding of the ITIL framework
  • To understand how ITIL can be used to enhance the quality of IT service management within an organization
  • To enable comprehension and / or awareness of key areas of the 5 ITIL core books
  • Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
  • To prepare to sit the ITIL Foundation Exam

Career Benefits

  • Bigger paychecks
  • Learn to use and apply ITIL tools to improve work environment
  • Improve service delivery
  • Develops confidence in the communication across the ITSM hierarchy
  • Better opportunities in various verticals of the IT industry

Who Should Take Up ITILv4® Foundation Certification

  • IT administrators
  • IT engineers
  • Business development administrators
  • IT audit supervisors
  • Database managers
  • ITSM coaches
  • IT detailers and counselors
  • Service offering specialists
  • Quality analysts
  • Application administration and improvement units
  • IT managers and support supervisors

Course Content

  • History of ITIL
  • Introduction to ITIL
  • Introduction to Key Terms
  • Introduction to Service Management Lifestyle
  • Principles of IT Service Management
  • Challenges in IT Service Management
  • Benefits of IT Service Management
  • Stakeholders in IT Service Management
  • Internal and External Services
  • Roles in Service Management
  • RACI Model
  • Types of Service Providers
  • The Service Lifestyle
  • Components of Service Management Lifestyle
  • Interaction in the Service Management Lifestyle
  • Relationship between Governance and ITSM
  • Overview
  • Processes
  • Types of Services
  • Service Strategy- Customers and Users
  • Service Utility and Warranty
  • Service Assets
  • Value Creation
  • Factors that Influence Customer Perception of Value
  • Business Outcomes
  • Service Packages
  • Business Cases and Its Uses
  • Risk
  • Service Management Technology and Animation
  • Automation Benefits
  • Service Management Tools

course include

  • 6-month access to Online Training
  • Reference Material
  • Simulated Practice Test
  • Case Studies
  • Chapter Tests
  • Crosswords
  • Certification Exam
  • Online and Physical Copy of Certificate

examination format

  • Multiple-choice Questions
  • 40 questions per paper, with 1 mark for each question
  • 1-hour duration
  • Closed book exam


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